Services Offered
Three Services,
Each with a Written Record
A concise account of what Wristwright does, how each service is carried out, and what the owner receives at the end of each one.
Back to HomeOur Approach
The Workshop Methodology
Every piece that enters Wristwright is catalogued on arrival. A condition note is taken, the service requested is recorded, and the owner's contact details are entered into the workshop ledger. This takes a few minutes at drop-off and sets the tone for the work that follows.
No intervention proceeds without the owner's written consent at each decision point. For diagnostic work, this means the report is shared before any further step is considered. For engraving, the proof is submitted before any engraving begins. For storage preparation, the advisory is discussed before the piece is returned.
Turnaround is set by the work itself, not by an external schedule. Most diagnostics are completed within five working days. Engraving and refinishing work typically takes seven to ten days, depending on the surface condition and the complexity of the design. Storage preparation generally falls within the same window.
Owners are contacted when the report or proof is ready, and again when the piece is ready to collect. The completed ledger entry accompanies every return.
Service 01
Movement Diagnostic
and Written Report
An initial diagnostic appointment for owners wishing to understand the present state of a timepiece before any intervention is considered. The movement is inspected under magnification, placed on a timing machine across standard positions, and evaluated for amplitude, beat error, and positional consistency.
A written report follows, outlining observed findings in plain language, along with a measured set of options. No further work is initiated without the owner's written consent, and the report remains the owner's to keep regardless of any subsequent decision.
- Magnification inspection of movement condition
- Timing machine assessment across standard positions
- Amplitude and beat error evaluation
- Plain-language written report for owner
- Options presented without obligation
- Written consent required before any further work
Price
RM 360
Typical Duration
3 – 5 working days
How It Works
Arrival & Condition Note
Piece catalogued, condition recorded on arrival.
Magnification & Timing
Movement inspected; timing machine assessment completed.
Written Report Prepared
Findings set down in plain language; options outlined.
Report Shared with Owner
Owner collects piece and report. No commitment implied.
Service 02
Caseback Engraving
and Refinishing
A careful service for case backs requiring refinishing after long wear, or the addition of a commemorative engraving with the owner's approval. The case is removed from the movement, cleaned, and examined for thickness variation that may affect engraving depth.
Where engraving is requested, the owner reviews a proof before the work proceeds, and the surface is refinished to match the original character of the piece. The completed case is water resistance tested where applicable and returned with a short written record.
- Case removed and cleaned
- Thickness variation assessed before engraving
- Engraving proof reviewed and approved by owner
- Surface refinished to original character
- Water resistance tested on return
- Short written record accompanies piece
Price
RM 540
Typical Duration
7 – 10 working days
How It Works
Case Removal
Movement protected, case removed carefully.
Surface Assessment
Thickness and condition assessed. Approach confirmed.
Proof Submitted
Owner reviews engraving proof. Changes welcomed.
Engraving & Refinish
Work carried out after approval. Finish restored.
Test & Return
Water resistance tested. Piece returned with record.
Service 03
Long-Term Storage
Preparation
A preparatory service for timepieces that will be set aside for an extended period — due to travel, a collection rotation, or an owner's wish to preserve a piece. The work includes a light service appropriate to the movement's condition, lubrication of key bearing points, gasket inspection, demagnetisation where indicated, and a discussion of storage conditions.
A written advisory accompanies the returned piece, suited to the owner's specific storage context, including temperature, humidity, and periodic gentle winding recommendations for Penang's climate.
- Light service appropriate to movement condition
- Key bearing lubrication
- Gasket and seal inspection
- Demagnetisation where indicated
- Storage conditions discussion with owner
- Written advisory for owner's specific context
Price
RM 720
Typical Duration
5 – 8 working days
How It Works
Condition Assessment
Movement evaluated; appropriate service scope agreed.
Service & Inspection
Lubrication, gasket check, demagnetisation as needed.
Storage Discussion
Owner's storage context discussed; advisory tailored.
Return with Advisory
Piece returned with written storage advisory document.
Choosing a Service
Which Service Fits Your Situation
If you are uncertain which service applies to your piece, this overview may help. A brief conversation before booking is always welcome.
| Your Situation | Diagnostic RM 360 |
Engraving RM 540 |
Storage Prep RM 720 |
|---|---|---|---|
| Movement feels different — slower, louder, or off-rate | — | — | |
| Considering a full service but want to know condition first | — | — | |
| Case back worn or scratched; considering personalisation | — | — | |
| Commemorative or heirloom piece needing engraving | — | — | |
| Travelling for several months; piece will not be worn | — | — | |
| Rotating a collection; piece being archived | — | — | |
| Unsure of condition before long-term storage | — |
Shared Standards
Protocols Common to All Services
Piece Security
Pieces are numbered, tray-stored, and not left unattended on the workbench between sessions.
Grade-Appropriate Lubricants
Only lubricants appropriate to the specific movement type are used. No generic substitutions.
Written Consent at Each Stage
The ledger record includes consent notes at each decision point. Nothing is assumed or implied.
Data Protection
Client details held only for the duration of active work and reasonable follow-up. Not shared with third parties.
Turnaround Set by Work
Timelines are not squeezed by external scheduling pressures. Owners are updated at each stage.
Final Check Before Return
Each piece is checked and the written record reviewed before it is returned to the owner.
Not Sure Which Service You Need?
Write a brief description of your piece and what you've noticed. The workshop will respond with a direct answer before any appointment is scheduled.
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